Refund Policy

Thank you for choosing our gel press-on nails! We appreciate your business and want to ensure a seamless shopping experience. Below, you’ll find the details of our comprehensive return and refund policy:

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1. Returns and Refunds

1.1 Size Issues

• No Returns or Refunds for Size Issues: We rely on the sizes provided by our valued customers. If the nails do not fit due to incorrect sizing, we regret that we cannot accept returns or issue refunds. We encourage you to double-check your measurements before placing an order.

1.2 Colour, Shape, and Design Mistakes

• Returns and Refunds for Colour, Shape, and Design Mistakes: We understand that even the most meticulous nail enthusiasts can encounter mishaps. If you receive nails with a colour, shape, or design different from what you ordered, we sincerely apologize. In such cases, you may return the nails for a full refund or exchange. Please contact our customer support within 7 days of receiving your order.

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2. Exchanges

2.1 Colour, Shape, and Design

• Exchange for Colour, Shape, and Design Mistakes: If you find that the nails you received don’t match your expectations in terms of colour, shape, or design, we are more than happy to facilitate an exchange. Here’s how:

  • Contact our dedicated customer support team within 7 days of receiving your order.

  • Provide clear photos of the incorrect nails.

  • We will swiftly arrange for the exchange, ensuring you receive the correct nails promptly.

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3. Cancellations

• No Cancellations: Once an order is placed, it enters our efficient processing system. Regrettably, we cannot accommodate cancellations. Our goal is to deliver your beautiful nails as swiftly as possible.

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4. How to Initiate a Return or Exchange

• To initiate a return, refund, or exchange, please reach out to our customer support via email at moonclaws.in@gmail.com. Kindly provide your order number and detailed information about the issue.

• Our friendly team will guide you through the process and provide clear instructions for returning the product.

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5. Conditions for Returns and Refunds

• The nails must remain unused, in their original packaging, and in the same pristine condition as when you received them.

• Returns must be initiated within 7 days of receiving your order.

• Refunds will be processed within 14 days of receiving the returned product.

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6. Contact Us

If you have any questions or need further assistance, feel free to reach out to our customer support team. We’re here to help! Thank you for choosing our gel press-on nails. Your satisfaction is our priority! ✨